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Our Policy
Welcome to Voya Bakehouse Policies
At Voya Bakehouse, we value transparency and strive to provide a smooth experience for our customers. By placing an order, you agree to the following terms. For any assistance, our team is happy to help.
Delivery Timings
Standard Delivery Window: 1:00 PM – 8:00 PM. While we aim to deliver on time, unforeseen delays due to traffic or high order volume may occur. We appreciate your understanding.
Responsibility
Once the order is delivered to your address, responsibility shifts to you. Voya Bakehouse is not liable for any damage, loss, or mishandling after delivery.
Order Changes and Cancellations
Modifications: We will try to accommodate changes, but they may not be possible if preparation has already started. Cancellations: Not accepted once payment has been processed.
Refunds and Returns
Due to the perishable nature of our products, we do not accept returns.
Refunds: Issued only for eligible cases (e.g., wrong or damaged items) and processed within two weeks.
Pricing & Payment
Prices are subject to change without prior notice based on ingredient costs and seasonal availability.
Pickup Timings
Orders can be picked up between 7:00 AM – 2:00 PM. Customers must collect their orders within the selected pickup window. We cannot guarantee extended holding times.
Delivery Timings
Our delivery hours are between 1:00 PM and 8:00 PM. While we strive to deliver within these hours, please note that we cannot guarantee specific delivery times due to factors such as traffic and order volume. We appreciate your understanding in this matter.
Responsibility
Once the order is delivered to the customer address, the responsibility for the products shifts to the customer. Voya bakehouse is not liable for any damage or loss that may occur after delivery
Order Changes and Cancellations
Changes: If you need to make changes to your order, please notify us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order is already in the preparation process. Cancellations: We regret to inform you that we do not offer order cancellations once payment has been processed.
Refunds and Returns
As our products are perishable, we cannot accept returns. We cannot assume responsibility for damages caused by the customer, including mishandling, improper storage. refunds for eligible cases may take up to two weeks to be processed from the date the refund request is initiated. We appreciate your patience during this process.If you believe a refund is warranted, please contact us with details and photographs, and we will assess the situation on a case-by-case basis.
Advance Orders
we accept orders with a minimum lead time of one day before the desired delivery date. We recommend that customers plan their orders accordingly to ensure timely delivery. by ordering from Voya bakehouse, you acknowledge and agree to the terms outlined in this Order and Delivery Policy. We appreciate your trust and support and look forward to serving you with our delicious baked goods.
Welcome to Voya Bakehouse Policies
At Voya Bakehouse, your satisfaction is our priority. This page outlines our policies to ensure transparency and a smooth experience.By placing an order with us, you indicate your agreement with the terms outlined here. For further assistance, our customer service team is ready to assist you. Thank you for choosing Voya Bakehouse; we appreciate your trust and support.
1- Delivery Timings:
Our delivery hours are between 1:00 PM and 8:00 PM. While we strive to deliver within these hours, please note that we cannot guarantee specific delivery times due to factors such as traffic and order volume. We appreciate your understanding in this matter.
2- Responsibility:
Once the order is delivered to the customer address, the responsibility for the products shifts to the customer. Voya bakehouse is not liable for any damage or loss that may occur after delivery
3- Order Changes and Cancellations:
Changes: If you need to make changes to your order, please notify us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order is already in the preparation process.
Cancellations: We regret to inform you that we do not offer order cancellations once payment has been processed.
4- Refunds and Returns:
As our products are perishable, we cannot accept returns. We cannot assume responsibility for damages caused by the customer, including mishandling, improper storage. refunds for eligible cases may take up to two weeks to be processed from the date the refund request is initiated. We appreciate your patience during this process.If you believe a refund is warranted, please contact us with details and photographs, and we will assess the situation on a case-by-case basis.
5- Advance Orders:
we accept orders with a minimum lead time of one day before the desired delivery date. We recommend that customers plan their orders accordingly to ensure timely delivery.
by ordering from Voya bakehouse, you acknowledge and agree to the terms outlined in this Order and Delivery Policy. We appreciate your trust and support and look forward to serving you with our delicious baked goods.
